Job description

Juice & Coffee Shop Assistant Manager at The Mixing Jug, Marlow, Buckinghamshire

Position Overview: The Mixing Jug, a vibrant juice and coffee shop located in Marlow, Buckinghamshire, is seeking a skilled and experienced Hospitality Leader.

The successful candidate will be responsible for assisting the General Managert in overseeing all aspects of the shop's operations, ensuring excellent customer service, managing a team, and driving business growth. They will have a passion for delivering high-quality beverages, a keen eye for detail, and a strong understanding of the food and beverage industry.

Responsibilities:

Operational Management:

• Oversee the day-to-day operations of The Mixing Jug, including opening and closing procedures, inventory management, and quality control.
• Ensure compliance with health and safety regulations, food handling guidelines, and cleanliness standards.
• Manage the shop's equipment and maintenance needs, coordinating repairs and maintenance as required.

Customer Service:

• Uphold a customer-centric approach, ensuring exceptional service and a positive experience for all guests.
• Train and guide the Team in providing friendly, efficient, and knowledgeable service to customers.
• Address customer concerns, feedback, and complaints promptly and effectively.

Team Management:

• Recruit, hire, and train a team of talented and motivated Team members.
• Create employee schedules, assign tasks, and monitor performance to optimise efficiency.
• Foster a positive work environment, encouraging teamwork, communication, and professional growth.

Menu Development and Product Knowledge:

• Collaborate with the owners to develop and update the menu, introducing new beverages, ingredients, and seasonal specials.
• Train the Team on product knowledge, including the preparation methods, ingredients, and allergen information.

Financial Management:

• Monitor and manage the shop's financial performance, including sales, costs, and profitability.
• Develop and implement strategies to drive sales, increase average transaction value, and manage expenses.
• Conduct regular inventory checks, maintain accurate records, and ensure appropriate stock levels.

Requirements:

Experience:

• Proven experience (2+ years) in a managerial role within a coffee shop, juice bar, or similar food and beverage establishment.
• Demonstrated success in achieving business targets, managing staff, and delivering exceptional customer service.

Beverage Knowledge:

• In-depth knowledge of coffee brewing methods, including espresso-based beverages and latte art.
• Familiarity with juice preparation techniques, ingredient combinations, and health benefits.
• Understanding of flavor profiles, extraction parameters, and equipment maintenance.

Leadership Skills:

• Strong leadership abilities, with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills to interact with customers, team, and suppliers effectively.
• Exceptional organisational skills and the ability to prioritize tasks in a fast-paced environment.

Business Acumen:

• Proficiency in financial management, including budgeting, cost control, and inventory management.
• Analytical mindset to evaluate sales data, identify trends, and make informed decisions.
• Marketing knowledge to contribute to promotional activities and implement effective sales strategies.

Qualifications:

• Certification or training in hospitality or food and beverage management is preferred.

The Mixing Jug offers a competitive salary, a stimulating work environment, and opportunities for professional development and growth. If you are passionate about creating exceptional beverages, delivering outstanding customer service, and leading a dedicated team, we encourage you to apply for the position of Juice & Coffee Shop Manager at The Mixing Jug in Marlow, Buckinghamshire.

Job Type: Full-time

Salary: £27,500.00-£32,500.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount

Schedule:

• 8 hour shift
• Every weekend
• Weekend availability

Ability to commute/relocate:

• Marlow: reliably commute or plan to relocate before starting work (required)

Experience:

• Barista experience: 1 year (preferred)
• Hospitality: 2 years (preferred)
• Customer Service: 2 years (preferred)

Work Location: In person